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January 2nd - Distributed Denial of
Service Attack resolved This afternoon we became the
subject of a denial of service attack with one of our customers servers
targeted. The sheer volume of our traffic caused our routers to be
overloaded. We have blocked the traffic to this server via our
backbone providers and service has been restored. Our entire network
was knocked offline so emails sent during this time may have bounced.
If the sender got a bounce message they should resend the message.
UPDATE: If your DSL service is still down we suggest you
power cycle your router and dsl modem by unplugging the power for
approximately one minute.
December 10th - Pop.seanet.com mail server experiencing timeouts
RESOLVED The pop mail server is currently experiencing a high number of
timeouts. When checking your mail you may get an error message that
your computer could not contact our server. We are currently working
to resolve this issue promptly. The server is still up, just under a
heavy load. Please do not check your mail more than once a minute,
this causes even higher congestion. December 1st - Status of Seanet Services Restoration
---All systems online, some DSL customers still down
Resolved 9:00: After the power outage this weekend
one of our 3 UPS battery backups failed upon restoration of power, causing
loss of configuration and hardware failures on some Seanet systems.
We had an Administrator working throughout the weekend to restore the
failed computers. Our UNIX web server control.seanet.com was brought
online this morning at approximately 8:30AM after suffering a hard drive
failure. All systems are currently up, but there may be various
problems experienced due to the replacement of hardware and configuration.
If your DSL service is still down, call our technical support team for
troubleshooting. November 30th - Power outage at
Seanet causing various server and network problems (control.seanet.com
down) resolved There was a power outage over the holiday
weekend at Seanet and several servers were negatively impacted. We
currently have an Administrator on site working to restore service
promptly. Services impacted include intermittent DSL login failures,
secondary DNS failures and control.seanet.com being down. This page
will be updated with the latest status later in the day.
November 30 - Another phishing email SUBJECT: Email Alert!!!
Current Seanet will NEVER ask you for your password
via email. This is a phishing attempt which has passed
through our spam filter. Just delete the message.
November 6th - Control.seanet.com UNIX
web server hard drive failure down for maintenance
Resolved Final Update: The hard drive we purchased,
failed during rebuilding and we had a new drive rebuilding overnight.
We were able restore the server and everything is functional as of 8AM
this morning. Mail has been spooled and will be delivered throughout
the next few hours. UPDATE 3 1:40PM: The disks are
currently still undergoing a rebuild which will complete this evening.
This is necessary to protect customer data in lieu of a unexpected hard
drive failure. Once again, there is NO data loss and mail will be
delivered once the server comes online. We apologize for the
downtime during business hours. As stated previously, we were forced
to take the server down when the hard drives failed earlier this morning.
UPDATE 2: We have installed the new hard drives and
are in the process of rebuilding the file system. While the server
is powered down webmail and mail is not accessible. Mail is being
spooled and will be delivered when the server is online. UPDATE:
At 10:30 the hard drive RAID has failed and will not boot the
operating system. We hoped to delay the downtime necessary to
replace the drive, until after business hours. We are taking the
server down for a couple hours and replacing the hard drives. This
page will be updated throughout the process.
Starting last evening around 5pm the UNIX web server started to show
symptoms of disk failure which were first observed November 3rd.
We are in the process of replacing the faulty drives and restoring the
data. There will likely be outages in the next two days while we
troubleshoot further and complete the hardware repair. November 3rd - DA web server is down
and running file system check Resolved One of our UNIX
web servers is currently undergoing a reboot and file system check.
This check is essential to prevent data loss and corruption and takes some
time. We expect the server to be up and operational by approximately
10AM.
Final Update 11AM - The scan took longer than initially expected
because one of the hard drives was showing errors. The scan
completed and the server is up as of 10:55AM. We thank you for your
patience. October 31st - Dialup/DSL Customers cannot
access various sites Resolved Many of our dialup and
DSL customers may not be able to access certain web pages. This is
likely due to Sprint blocking all traffic to and from one of our backbone
providers Cogent. You can use a free proxy to access web pages while
this is occurring. If you are dialing a 4002 or 0082 number, you can
switch to our 9899 number suffix in the meantime. Internet routing
tables will update automatically, but it may take some time to propagate.
October 27th-28th 2008- Spam filter was not active
Resolved Starting at about 8pm the 27th until 10am the 28th, all email
bypassed the spam filter to be delivered. There was a networking
glitch in the Windows OS on the server, taking it out of the mail loop.
No need to send spam in that was delivered during this time, as it was not
processed by the filter. All seanet.com email address do receive
filtering and you may request to have a daily report if you wish. August 26th 2008-Current - Reconfiguration of Seanet DNS servers
ONGOING
A flaw in the DNS protocol has
forced us to reconfigure our DNS servers in order to protect our customers
from being directed to malicious websites and having their emails routed
through unauthorized servers. For most of our customer's no action
needs to be taken, we have already pointed dynamic DNS requests to our new
server. If you have statically configured DNS on your network, it is
vital that you update the settings immediately or risk
the consequence of malicious attacks or loss of internet on Monday
September 8th. This action must be completed by Monday
September 8th, at this time we are going to disable requests to
the unprotected servers. We have sent an email out to customers' who
are using our old DNS servers, which contains a link to a page detailing
the action necessary in order to protect your privacy and security on the
World Wide Web.
September 22nd 2008 - Updated Spam filter
Software--Incoming Server is busy with high load Resolved
Update: We are experiencing a mail delay of up to two hours related to
this update. We are in contact with the software provider and are
working towards a quick resolution. While connecting to our incoming
server you may experience timeouts due to the queue being processed. We
have updated the software which runs our spam filter to the latest
versions. The database is still intact and no emails were lost.
There may be various issues resulting from this upgrade and we appreciate
your patience while we resolve them. August 31st 2008 - New Round of
Phishing Emails/Blacklists Resolved Update 9/6: We
have changed the IP address of our outgoing mail server in order to bypass
the blocks by various providers. If you are having trouble sending
mail you may need to flush your dns cache.
Update 9/4: Due to a few of our customers replying to the below
email with their password, spam has been sent out using those accounts.
This has caused seanet.com to be blacklisted by AOL, msn, craigslist and
other domains. We are currently working to resolve this issue ASAP
A new round of emails purportedly from Seanet, has been sent out asking
for passwords. Seanet will never ask you for your password via email
nor delete your email address because you did not respond to an email.
The emails have the subject TERMINATION OF YOUR SEANET.COM ACCOUNT.
If you have sent your password you should call our technical support to
change it immediately.
August 11th
2008 - Web Server DDoS Attack Resolved UPDATE: The sites
which are affected by the DDOS attack have been moved to a new IP address. At approximately 9:10
on August 11th one of our web servers (control.seanet.com) started
experiencing a Distributed Denial of Service attack which floods the
server with packets of data. Because the website under attack is on
a shared IP, we had to disable that IP in order to keep most websites up. August 8th
2008 - Intermittent DSL connectivity Verizon/Quest PPPoE
RESOLVED Customers may be experiencing packet loss which is expressed
through intermittent connectivity. One of our internal routers seems
to be causing this issue and we are currently aware of the problem and
taking steps to resolve this. |
